Job Summary

An IT company is filling a position for a Remote Developer Support Technical Trainer.

Individual must be able to fulfill the following responsibilities:

• Understand data output from our Developer Support Engineers to find areas for training
• Liaise with Developer Support Leads to find SMEs for providing training in each specific area
• Identify technical areas in which our customers can benefit from additional documentation and training

Applicants must meet the following qualifications:

• Must have 2-3+ years of experience in full-stack software development
• Demonstrated ability to find patterns in data Understanding of the support ticket lifecycle
• Ability to manage conflicting priorities, while understanding their sense of urgency
• Creative mindset, with a focus in storytelling and influencing their peers, and leaders
• Attention to detail, while also understanding the big picture