Remote Device Support Specialist

Job Summary

A company is looking for a Remote Device Support Specialist to provide technical support and customer service to clients.

Key Responsibilities

• Manage inbound and outbound calls while providing positive customer service experiences
• Record details of calls and assist in troubleshooting technical issues under guidance
• Collaborate with team members to address customer inquiries and ensure proper functionality of devices

Required Qualifications

• High School Diploma required
• Zero (0) plus years of experience or equivalent combination of education and/or experience
• Basic familiarity with technology concepts and devices
• Ability to document calls and messages accurately
• Willingness to learn and seek guidance from experienced colleagues