Remote Diagnostic Cardiac Solutions Technical Support Engineer

Location: Nationwide

Compensation: Salary

Staff Reviewed: Thu, Jun 03, 2021

This job expires in: 13 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A diversified technology company needs applicants for an opening for a Remote Diagnostic Cardiac Solutions Technical Support Engineer.

Core Responsibilities Include:

  • Managing cases per Quality & Regulatory (Q&R) guidelines
  • Providing telephone and remote technical support to external healthcare customers
  • Managing case time effectively according to standard guidelines for i3 status code usage

Qualifications for this position include:

  • Must be able to participate in an on-call rotation (24x7x365) to provide contractually obligated customer support
  • Bachelor’s in computer science, electronics, biomedical or other related disciplines
  • SQL database and HL7 skills required
  • Ability to adapt to changing work requirements in a complex, fast-paced environment
  • Ability to demonstrate exceptional customer service skills
  • Ability to communicate, written and verbally, with various levels of employees and customers

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