Job Summary

A sporting goods company has an open position for a Remote Digital Consumer Care Services Team Manager in Olney.

Core Responsibilities of this position include:

• Manage the call center digital team members
• Create a culture that is passionate about the consumer, our products, and our brands
• Be responsible for team member supervision and coaching including review of social media, chats, and review posts

Required Skills:

• Associate degree or equivalent combination of education and experience
• SAP or similar program experience helpful
• Previous experience with bicycle or outdoor brands
• Experience managing a remote workforce/ Call Center staff
• Must be legally authorized to work in the United States
• Customer Service experience in a Call Center environment 3+ years