Job Summary
A nationwide banking and financing company needs applicants for an opening for a Remote Digital Engagement Manager.
Individual must be able to fulfill the following responsibilities:
- Owning feedback loop between the frontline and digital teams to continually improve our digital customer experiences
- Managing and driving digitization KPIs and ensure incorporated into business KPIs
- Supporting an environment that motivates and promotes high engagement and collaboration to achieve objectives
Must meet the following requirements for consideration:
- Master's degree, or equivalent work experience
- 7+ years of Digital / eCommerce experience with preference from hospitality and retail industries
- Strong understanding of digital capabilities (specifically mobile apps) and how they benefit customers
- Strong ability to analyze frontline and customer behavior and support employee knowledge
- Proven business transformer with strong interpersonal skills to work effectively across teams and influence decision makers
- Excellent tactical implementation, planning/forecasting and analytical skills with the business understanding of how digital activity flows through to key performance indicators
