Remote Digital Engagement Manager

Location: Arizona, Colorado, Nevada, Utah

Compensation: Salary

Staff Reviewed: Mon, May 03, 2021

This job expires in: 23 days

Job Category: Project Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Masters

Job Summary

A nationwide banking and financing company needs applicants for an opening for a Remote Digital Engagement Manager.

Individual must be able to fulfill the following responsibilities:

  • Owning feedback loop between the frontline and digital teams to continually improve our digital customer experiences
  • Managing and driving digitization KPIs and ensure incorporated into business KPIs
  • Supporting an environment that motivates and promotes high engagement and collaboration to achieve objectives

Must meet the following requirements for consideration:

  • Master's degree, or equivalent work experience
  • 7+ years of Digital / eCommerce experience with preference from hospitality and retail industries
  • Strong understanding of digital capabilities (specifically mobile apps) and how they benefit customers
  • Strong ability to analyze frontline and customer behavior and support employee knowledge
  • Proven business transformer with strong interpersonal skills to work effectively across teams and influence decision makers
  • Excellent tactical implementation, planning/forecasting and analytical skills with the business understanding of how digital activity flows through to key performance indicators

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