Job Summary

An information technology solutions company that helps clients transform their businesses into more efficient and productive entities is in need of a Remote Digital Operations Specialist Madison.

Core Responsibilities of this position include:

• Acting as a Scrum Lead with organizational skills and the ability to analyze customer problems and data to support the product development process in conjunction with our Product Owners
• Analyzing customer data trends to provide actionable insights
• Troubleshooting customer issues Triage feedback about our customer-facing App

Applicants must meet the following qualifications:

• Ability to effectively interpret and articulate customer problems and solutions
• Demonstrated ability to exercise independent judgment in analyzing business challenges and making key business recommendations
• Proficiency in Excel and or similar data visualization tools
• Experience handling multiple tasks and prioritizing with minimal guidance and instruction
• Experience in digital customer service
• Ability to coordinate planned outage messaging to users