Remote Digital Operations Specialist Madison

Location: Wisconsin

Compensation: To Be Discussed

Staff Reviewed: Wed, Mar 31, 2021

This job expires in: 9 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

An information technology solutions company that helps clients transform their businesses into more efficient and productive entities is in need of a Remote Digital Operations Specialist Madison.

Core Responsibilities of this position include:

  • Acting as a Scrum Lead with organizational skills and the ability to analyze customer problems and data to support the product development process in conjunction with our Product Owners
  • Analyzing customer data trends to provide actionable insights
  • Troubleshooting customer issues Triage feedback about our customer-facing App

Applicants must meet the following qualifications:

  • Ability to effectively interpret and articulate customer problems and solutions
  • Demonstrated ability to exercise independent judgment in analyzing business challenges and making key business recommendations
  • Proficiency in Excel and or similar data visualization tools
  • Experience handling multiple tasks and prioritizing with minimal guidance and instruction
  • Experience in digital customer service
  • Ability to coordinate planned outage messaging to users

COMPLETE JOB DESCRIPTION

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