Remote Digital Service Support

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Nov 18, 2021

This job expires in: 15 days

Job Category: Healthcare

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A multinational insurance and banking firm is searching for a person to fill their position for a Remote Digital Service Support.

Core Responsibilities of this position include:

  • Serving as a one-stop-shop for top producing Equitable and 3rd party financial professionals
  • Handling each case from start to finish with exceptional quality
  • Following all FINRA guidelines regarding transactional processing, call handling and record keeping

Qualifications for this position include:

  • 1-2 years of call center and/or customer service experience
  • 1-2 years of experience and knowledge of product features
  • Knowledge of effective presentation tools and techniques to ensure clear understanding
  • Ability to handle all calls and chats with tact and poise while conveying a sense of understanding and urgency
  • Proven technical aptitude and customer service acumen
  • Ability to use summarization and simplification techniques

COMPLETE JOB DESCRIPTION

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