Job Summary
A financial services company has a current position open for a Remote Digital Workforce Management Department Leader.
Must be able to:
- Build capacity plans and forecasts in partnership with the Enterprise Workforce Planning team
- Build hiring plans and execute against the hiring plans to meet the expected service levels
- Develop recommendations for driving efficiency and improved customer experience
Skills and Requirements Include:
- 10+ years of leading and managing work force management teams
- 10+ years of WFM experience required and experience with WFM software
- Proficient use of MS Excel and the ability to maintain databases, create spreadsheets and import/export data between applications
