Job is Expired
Location: Central, Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin
Compensation: To Be Discussed
Staff Reviewed: Thu, May 17, 2018
Job Summary
An educational software company has a current position open for a Remote Director of Customer Success.
Core Responsibilities Include:
- Acting as the primary point of contact for a group of clients, travelling to kickoffs, discovery meetings, trainings
- Collaboratomg with engineering, product and marketing teams to ensure internal stakeholders are driving towards customer goals
- Identifying success metrics and customer product adoption strategies and drive project plans to achieve them
Must meet the following requirements for consideration:
- Ability and commitment to travel extensively (50% of the time)
- Bachelor’s degree and at least five years’ experience in client services/account management
- Ability to manage complex customer relationships through excellent communication and collaboration skills
- Proven ability to manage and grow a portfolio of customers from strategy to adoption with measurable results
- Navigate complex relationships both internally and externally
- Unwavering integrity, attention to detail, and desire to exceed customer expectations
