Remote Director of Customer Success

Job ID: Available for Members

Location: Central, Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin

Compensation: To Be Discussed

Staff Reviewed: Thu, May 17, 2018

Job Category: Account Management

Telecommute Level: Occasionally

Travel Requirements: Field Travel Required, Some Travel

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

An educational software company has a current position open for a Remote Director of Customer Success.

Core Responsibilities Include:

  • Acting as the primary point of contact for a group of clients, travelling to kickoffs, discovery meetings, trainings
  • Collaboratomg with engineering, product and marketing teams to ensure internal stakeholders are driving towards customer goals
  • Identifying success metrics and customer product adoption strategies and drive project plans to achieve them

Must meet the following requirements for consideration:

  • Ability and commitment to travel extensively (50% of the time)
  • Bachelor’s degree and at least five years’ experience in client services/account management
  • Ability to manage complex customer relationships through excellent communication and collaboration skills
  • Proven ability to manage and grow a portfolio of customers from strategy to adoption with measurable results
  • Navigate complex relationships both internally and externally
  • Unwavering integrity, attention to detail, and desire to exceed customer expectations