Remote Disability Advocate

Job Summary

To support a mission-driven team, the full-time Remote Disability Advocate will serve as a primary contact for health plan members, guiding them through the Social Security disability process while managing relationships with medical providers and government agencies.

Key responsibilities

• Champion member needs by maintaining regular communication and clarifying complex information
• Manage relationships with medical providers and government agencies to ensure timely application processing
• Gather and submit necessary documentation for disability applications while adhering to regulatory standards

Required qualifications

• 2+ years of experience in customer service, with a preference for social services or case management backgrounds
• Fluency in English and Spanish, with strong communication skills in both languages
• Proficiency in Microsoft Suite and ability to navigate multiple software systems
• Detail-oriented mindset with a focus on accuracy in application processes
• Ability to manage time effectively and multitask in a fast-paced environment