Job Summary

A technology company is searching for a person to fill their position for a Remote Dispute Team Lead.

Individual must be able to fulfill the following responsibilities:

• Oversee disputes team member actions during the dispute process
• Act as an authority in collaborative decision making pertaining to individual customer dispute claims
• Address team member performance concerns, and celebrate successes

Qualifications for this position include:

• Basic knowledge of payment processing and banking compliance
• 1-2 years experience in Disputes, Chargebacks, or Fraud Operations
• OR 1-2 years of leadership experience in a similar role at a financial institution
• A procedural thinker with good judgement on complex scenarios