Remote Disputes Inbound Representative

Job Summary

A company is looking for a Remote Disputes Inbound representative.

Key Responsibilities:

• Respond to account inquiries and assist cardholders through the disputes process for fraud claim investigations
• Build knowledge and skills to identify fraudulent credit card activity through training and research

Required Qualifications:

• Experience working in a high volume call center
• Minimum one year of recent Contact Center/ Work from Home Contact experience in the last 18 months
• Ability to deescalate situations with customers while explaining the situation
• Intermediate computer skills
• Availability to work mid-shifts to late shifts with two consecutive days off during the week