Remote Distributor Services Customer Service Supervisor

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Sep 15, 2020

This job expires in 25 days

Job Category: Customer Service, Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A health and wellness company needs applicants for an opening for a Remote Distributor Services Customer Service Supervisor.

Candidates will be responsible for the following:

  • Working with mentors and representatives to effectively answer incoming phone calls
  • Developing representatives and mentors to improve their skills and knowledge
  • Working with the Contact Center Trainer to identify training need for team members

Must meet the following requirements for consideration:

  • Bachelor’s Degree in Business Management or similar
  • 2-5 years of experience in an inbound call center
  • 2-5 years of experience in a direct selling company
  • 2-5 years of experience in a supervisory role
  • Demonstrated understanding of WFM, call center KPIs and staffing
  • Proven experience as a leader, facilitator and developer of high performing team members