Job Summary
A health and wellness company needs applicants for an opening for a Remote Distributor Services Customer Service Supervisor.
Candidates will be responsible for the following:
- Working with mentors and representatives to effectively answer incoming phone calls
- Developing representatives and mentors to improve their skills and knowledge
- Working with the Contact Center Trainer to identify training need for team members
Must meet the following requirements for consideration:
- Bachelor’s Degree in Business Management or similar
- 2-5 years of experience in an inbound call center
- 2-5 years of experience in a direct selling company
- 2-5 years of experience in a supervisory role
- Demonstrated understanding of WFM, call center KPIs and staffing
- Proven experience as a leader, facilitator and developer of high performing team members