Job Summary
A digital customer engagement services company needs applicants for an opening for a Remote EBook Project Tier 1 Customer Support Agent.
Must be able to:
- Provide technical support to many educators, students, and lifelong learners across the globe via phones and tickets
- Be available 9 am to 6 pm (PST), Monday - Friday
Qualifications for this position include:
- Experience with a ticketing system, inbound calls and chat support
- The ability to multitask in multiple browsers and browser tabs, while handling customer communications
- Tech-savvy experience with computers/devices (Mac, PC, iOS, Chromebook, Kindle Fire, and Android) and applications
- Experience in providing Tier 1 level tech support
- The ability to walk people through the process of navigating a mobile app/website, and downloading/installing an application
- Experience with troubleshooting and problem solving issues for web and mobile apps, using a very large Knowledge Base
