Job Summary

A multi-channel retailer of specialty home products has a current position open for a Remote eCommerce Customer Service Agent in Montgomery.

Core Responsibilities Include:

• Addressing customer questions and concerns regarding product and delivery information
• Providing product information, reviewing alternative solutions if an item is out of stock
• Successfully negotiating and appeasing customers using a variety of methods

Required Skills:

• High School diploma or GED
• 1 – 2 years previous customer service experience
• Experience in a performance-based or metric-driven environment
• Strong ability to communicate both verbally and written with capable data entry skills
• Must live in the state of Alabama
• Ability to complete mandatory paid training for 3 weeks