Remote eCommerce Customer Service Agent in Montgomery

Location: Alabama

Compensation: Hourly

Staff Reviewed: Tue, Sep 15, 2020

This job expires in 23 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Entry Level

Job Summary

A multi-channel retailer of specialty home products has a current position open for a Remote eCommerce Customer Service Agent in Montgomery.

Core Responsibilities Include:

  • Addressing customer questions and concerns regarding product and delivery information
  • Providing product information, reviewing alternative solutions if an item is out of stock
  • Successfully negotiating and appeasing customers using a variety of methods

Required Skills:

  • High School diploma or GED
  • 1 – 2 years previous customer service experience
  • Experience in a performance-based or metric-driven environment
  • Strong ability to communicate both verbally and written with capable data entry skills
  • Must live in the state of Alabama
  • Ability to complete mandatory paid training for 3 weeks