Job Summary
An online marketplace needs applicants for an opening for a Remote eCommerce Customer Success Strategic Account Services Manager.
Core Responsibilities of this position include:
- Coaching, mentoring, and developing a team of Customer Success Managers
- Contributing to goal setting for your team to align with organizational goals
- Building and cultivating strong relationships with Sellers in your team’s portfolio
Applicants must meet the following qualifications:
- 6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience
- Bachelor's degree or equivalent
- 5+ years professional experience developing and leading teams while driving organizational goals
- Experience building customer relationships, identifying business opportunities for clients and increasing adoption
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems
- Track record of developing business plans with a demonstrated ability to navigate ambiguous situations
