Job Summary
A publishing company has a current position open for a Remote eCommerce Publishing Customer Care Representative.
Core Responsibilities of this position include:
- Providing professional customer support communication for email, live chat, and phones
- Providing first contact resolution
- Prioritizing workflow based on support channel demand
Must meet the following requirements for consideration:
- High school diploma
- 2+ years of prior work experience with online web customer support
- Prior experience in technical support
- Prior experience working remotely
- Prior experience in Zendesk Talk, Live Chat and Support Ticketing system
- Skilled in browser-based phone system, ticketing systems, and live chat
