Remote ECSD Service Desk Analyst

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Jun 14, 2021

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A health technology company is filling a position for a Remote ECSD Service Desk Analyst.

Must be able to:

  • Provide 100% phone and remote technical support, or chat or through the Incident Management System
  • Triage and work incoming Service Desk calls, chats, tickets
  • Support Microsoft, Apple, business and third-party applications

Applicants must meet the following qualifications:

  • Associate degree in Computer Information Systems, Information Technology, related field OR equivalent experience
  • 2 years Help Desk or IT experience
  • Solid technical and troubleshooting skills
  • Candidate must have experience in explaining highly technical data and information in simplistic language for end users
  • Candidate must be able to use a variety of word processing, spreadsheet, graphics and scheduling tools
  • Candidate must have experience in being able to gather and convert data into a written narrative

COMPLETE JOB DESCRIPTION

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