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Remote ECSD Service Desk Analyst

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Nov 22, 2021
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Some College

Job Summary

A health information technology solutions company is searching for a person to fill their position for a Remote ECSD Service Desk Analyst.

Individual must be able to fulfill the following responsibilities:

  • Provide 100% phone and remote technical support, or chat or through the Incident Management System
  • Triage and work incoming Service Desk calls, chats, tickets
  • Support Microsoft, Apple, business and third-party applications

Skills and Requirements Include:

  • Associate degree in Computer Information Systems, Information Technology, related field
  • 2 years Help Desk or IT experience
  • Solid technical and troubleshooting skills
  • Excellent written and communication skills
  • Exceptional customer service skills
  • Experience creating support documentation

COMPLETE JOB DESCRIPTION

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