Remote Education Customer Care Associate

Job Summary

An education services company is filling a position for a Remote Education Customer Care Associate.

Core Responsibilities of this position include:

• Passing along customer feedback to internal teams
• Responding to incoming customer enquiries via email, live chat and phone calls
• Working with the customer care team to identify bugs and escalate appropriately

Required Skills:

• 1+ years of experience in a customer facing role
• Demonstrated verbal and written communication skills
• Ability to learn and apply product knowledge to interactions with customers
• A self-starter with problem-solving ability, analytical skills, and business judgment