Job Summary

A leader in pre-K–12 education technology is seeking a Remote Education Customer Success Senior Manager.

Candidates will be responsible for the following:

• Delivering success through the empowerment and accountability of CSMs under management
• Partnering with other leaders across the organization to implement customer retention and expansion strategy
• Forecasting the risk and retention of remit’s business and deliver results against monthly, quarterly, and annual goals

Position Requirements Include:

• 4 years demonstrated success in a Customer Success Management role, meeting and exceeding assigned goals
• Passion for driving excellence in customer engagements and supporting customers to achieve their goals
• Extensive knowledge of CRM systems and customer engagement reporting
• Ability to succeed in highly dynamic environments that undergo significant and regular change
• Demonstrated ability to coach and mentor colleagues to enhance successful achievement of objectives
• Successful record of partnering cross-functionally with Field Sales, Marketing, Customer Support, and Product