Job Summary
An education company has a current position open for a Remote Education Customer Support Manager.
Must be able to:
- Manage the daily operations of the customer support call center
- Coach and mentor employees through continuous 1:1 sessions
- Monitor metrics for planning and to determine an appropriate corrective action
Skills and Requirements Include:
- Bachelor’s degree or equivalent experience in a business/technical field
- 7+ years of business/technical experience
- 4 years of customer support in a call center or help desk role
- 4+ years supervising/managing call center team
- Advanced knowledge of customer service practices and technical support procedures
- Excellent telephone and communications skills and excellent time management skills
