Job Summary

An education technology company is filling a position for a Remote Education Customer Support Representative I.

Candidates will be responsible for the following:

• Resolving a large number of customer support related issues knowing that each engagement benefits educators and students
• Learning new features or updates involving the support of core products
• Identifying and documenting scope of customer’s issues and provide narrative accurately within support documentation

Must meet the following requirements for consideration:

• Minimum 1-3 years of technical related customer support or equivalent classroom experience with digital solutions
• Experience with navigating the product usage needs of an educator to support in-class or remote learning environments
• Experience in a customer guiding roles with proven success supporting over the phone, email, chat or in a classroom environment
• Exceptional communication skills including probing, gaining agreement and accurately documenting the customer issues