Remote Education Product Support Specialist in Boston

Location: Massachusetts

Compensation:

Staff Reviewed: Tue, Aug 25, 2020

This job expires in 0 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A fast-growing technology startup focused on radically improving education is in need of a Remote Product Support Specialist in Boston.

Candidates will be responsible for the following:

  • Resolve user questions and requests that are received via email and phone in a timely manner
  • Serve as the primary technical contact for clients
  • Hit target response times (every conversation started within two hours of a request)

Applicants must meet the following qualifications:

  • Experience helping people successfully navigate online tools and products via email
  • Experience communicating clearly and concisely through email without typos
  • Experience prioritizing multiple tasks and projects throughout the course of a day
  • Experience making decisions independently with little oversight
  • Experience with learning new technologies