Job Summary
A fast-growing technology startup focused on radically improving education is in need of a Remote Product Support Specialist in Boston.
Candidates will be responsible for the following:
- Resolve user questions and requests that are received via email and phone in a timely manner
- Serve as the primary technical contact for clients
- Hit target response times (every conversation started within two hours of a request)
Applicants must meet the following qualifications:
- Experience helping people successfully navigate online tools and products via email
- Experience communicating clearly and concisely through email without typos
- Experience prioritizing multiple tasks and projects throughout the course of a day
- Experience making decisions independently with little oversight
- Experience with learning new technologies
