Job Summary
An education company has a current position open for a Remote Education Technology Customer Care Specialist.
Core Responsibilities of this position include:
- Developing expertise in our product, platform, system, and services
- Documenting all customer interactions in the appropriately and thoroughly
- Communicating clearly both verbally and written to all customers, including children, parents, teachers, and admins
Skills and Requirements Include:
- Strong time management and organizational skills
- Experience using phone systems such as GotoConnect, Freshcaller, Five9, etc
- Experience using systems such as Freshdesk, Salesforce, and/or Zendesk
- Exceptional interpersonal and rapport building skills
- Basic Troubleshooting skills
- Resourcefulness: you'll figure out what needs to be done and find ways to make it happen
