Remote Education Technology Support Specialist
Job Summary
An educational technology company has an open position for a Remote Education Technology Support Specialist.
Individual must be able to fulfill the following responsibilities:
- Provide the level of detail needed to describe the issue completely and concisely
- Ask appropriate questions and solve issues independently
- Provide Tier 1 and 2 support for one primary product, adding a secondary product when ready
Required Skills:
- Reliable, customer service oriented, and quality-focused
- Ability to identify customer needs and efficiently implement solutions
- Strong written and verbal skills
- Outstanding customer service skills
COMPLETE JOB DESCRIPTION
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