Job Summary

An educational technology company has an open position for a Remote Education Technology Support Specialist.

Individual must be able to fulfill the following responsibilities:

• Provide the level of detail needed to describe the issue completely and concisely
• Ask appropriate questions and solve issues independently
• Provide Tier 1 and 2 support for one primary product, adding a secondary product when ready

Required Skills:

• Reliable, customer service oriented, and quality-focused
• Ability to identify customer needs and efficiently implement solutions
• Strong written and verbal skills
• Outstanding customer service skills