Remote Education Technology Support Specialist I

Job Summary

An education technology company has a current position open for a Remote Education Technology Support Specialist I.

Core Responsibilities of this position include:

• Maintaining accurate case records for each contact
• Maintaining a level of customer service quality and satisfaction in line with team policies and procedure
• Handling inbound chat and email inquiries from students and resolve them in a timely manner

Applicants must meet the following qualifications:

• 1-2 years of customer service experience
• Ability to type 50 WPM or greater
• A distraction-free and secure environment with reliable network connection services
• Basic understanding of Chrome browser and extensions
• Basic understanding of the following operating systems in a troubleshooting capacity: Windows, Mac, & ChromeOS