Job Summary

A learning company has a current position open for a Remote Educational Primary Customer Support Representative.

Core Responsibilities of this position include:

• Providing technical support to customers via phone, chat, email, and other channels
• Troubleshooting application and access issues for customers as needed
• Working closely with internal teams to ensure great customer experience

Required Skills:

• 2+ years of experience in customer service or technical support
• Experience supporting Software as a Service, web browsers, networking principles, application support and more
• Demonstrated ability to work collaboratively
• Must be self-directed, pro-active, and process oriented
• Familiarity with case tracking and customer relationship management software