Job Summary
An education software and technology company needs applicants for an opening for a Remote Educational Software Technical Support Manager.
Core Responsibilities Include:
- Managing day-to-day operations
- Monitoring and assessing staff to ensure a quality and accuracy of work and report workflow issues and trends
- Collaborating with Online Technical Support leadership team to establish strategic goals and prioritize initiatives
Applicants must meet the following qualifications:
- Bachelor’s degree
- 5 years of leadership experience in a technical/contact center environment
- Experience with implementing & providing service to multiple clients with phone, email, chat, & self-help channels
- Excellent computer and software skills (Salesforce, Microsoft Office, Google Docs)
- Strong current Mac & Windows knowledge
- Effective data analysis and interpretation skills
