Remote Educational Solutions Customer Operations Specialist

Location: New York

Compensation: To Be Discussed

Staff Reviewed: Mon, Sep 28, 2020

This job expires in 7 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

An e-learning company is seeking a Remote Educational Solutions Customer Operations Specialist.

Core Responsibilities Include:

  • Identifying technical errors and user error trends by call and email tracking
  • Troubleshooting and resolving customer issues with care and respect
  • Interacting with our customers via email and on the phone

Required Skills:

  • Skilled with Google Docs and other collaboration tools
  • Strong problem solving skills
  • BA/BS or 2+ years of experience working in a customer service focused environment