Job Summary
An educational technology company is in need of a Remote Educational Technology Customer Support Advocate.
Individual must be able to fulfill the following responsibilities:
- Answering to written requests from clients
- Guaranteeing customer satisfaction and respect of our SLAs
- Working autonomously with R&D team to identify bugs
Applicants must meet the following qualifications:
- 3+ years of Support in a high-growth, high-volume, and fast-paced startup environment
- You have excellent overall writing skills in a number of different styles/tones
- Demonstrative tech troubleshooting skills
- Ability to take complex information and turn it into engaging, easy-to-understand instructions