Remote eLearning Customer Support Specialist

Job Summary

An educational software company is in need of a Remote eLearning Customer Support Specialist.

Individual must be able to fulfill the following responsibilities:

• Respond and troubleshoot customer-generated tickets, calls, and emails with appropriate solutions
• Escalate urgent and complex issues to senior team members
• Assist with projects such as video editing, blogging, photo editing, documentation and training creation

Must meet the following requirements for consideration:

• Experience in higher education and educational technology required
• Experience in customer service
• Excellent presentation skills, both in-person, on the phone and via web conference
• Strong prioritization, organizational and project management skills
• Basic HTML skills preferred
• Familiarity with Zoom, Asana, Slack, and Zendesk a plus