Job Summary
An educational software company is in need of a Remote eLearning Customer Support Specialist.
Individual must be able to fulfill the following responsibilities:
- Respond and troubleshoot customer-generated tickets, calls, and emails with appropriate solutions
- Escalate urgent and complex issues to senior team members
- Assist with projects such as video editing, blogging, photo editing, documentation and training creation
Must meet the following requirements for consideration:
- Experience in higher education and educational technology required
- Experience in customer service
- Excellent presentation skills, both in-person, on the phone and via web conference
- Strong prioritization, organizational and project management skills
- Basic HTML skills preferred
- Familiarity with Zoom, Asana, Slack, and Zendesk a plus
