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Remote Email Support Customer Success Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Nov 15, 2021
Job Category: Customer Service
Employer Type: Employer
Career Level: Experienced

Job Summary

A provider of subscription box service used to reduce the waste of food is searching for a person to fill their position for a Remote Email Support Customer Success Manager.

Individual must be able to fulfill the following responsibilities:

  • Manage the team's daily support functions
  • Monitor key performance metrics (response time, handle time, CSAT, and more)
  • Assess staffing needs, i.e., overtime requirements / scheduling and approving overtime

Required Skills:

  • Minimum 2 years experience as a customer service manager
  • Experience managing a remote team of 10+ customer service associates
  • Experience preparing and analyzing reports, diving into the metrics and creating processes to improve service and efficiency
  • Experience utilizing Zendesk, Kustomer, or similar online ticketing platform
  • Ability to thrive on your own as well as work collaboratively in a group setting

COMPLETE JOB DESCRIPTION

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