Remote Emergency Customer Resolutions Manager

Location: California, Oregon, Washington

Compensation: To Be Discussed

Staff Reviewed: Tue, May 25, 2021

This job expires in: 11 days

Job Category: Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors, Masters

Job Summary

A software company is filling a position for a Remote Emergency Customer Resolutions Manager.

Must be able to:

  • Successfully lead engineers in a fast pace, high growth environment
  • Partner and collaborate with numerous departments
  • Act as the point person to identify, manage and resolve customer feature requirements

Skills and Requirements Include:

  • Previous experience as a people manager in an engineering environment
  • 10+ years of relevant industry experience
  • BS Degree or Master's Degree or equivalent experience in Computer Science, Software Engineering, or in a related field
  • Previous experience as a Software Engineer working on system/architecture design
  • Experience in SaaS platform specifically in development, solution, service engineering
  • Excellent analytical and tactical management of complex customer escalations

COMPLETE JOB DESCRIPTION

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