Job is Expired
Location: California, Oregon, Washington
Compensation: To Be Discussed
Staff Reviewed: Tue, May 25, 2021
Job Summary
A software company is filling a position for a Remote Emergency Customer Resolutions Manager.
Must be able to:
- Successfully lead engineers in a fast pace, high growth environment
- Partner and collaborate with numerous departments
- Act as the point person to identify, manage and resolve customer feature requirements
Skills and Requirements Include:
- Previous experience as a people manager in an engineering environment
- 10+ years of relevant industry experience
- BS Degree or Master's Degree or equivalent experience in Computer Science, Software Engineering, or in a related field
- Previous experience as a Software Engineer working on system/architecture design
- Experience in SaaS platform specifically in development, solution, service engineering
- Excellent analytical and tactical management of complex customer escalations