Remote Emergency Roadside Product Specialist in Greenwood Village

Job is Expired

Location: Colorado

Compensation: Hourly

Staff Reviewed: Fri, Jun 11, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A roadside assistance company is in need of a Remote Emergency Roadside Product Specialist in Greenwood Village.

Must be able to:

  • Provide support to ERS Customer Advocates
  • Respond to member concerns regarding ERS related problems
  • Maintain statistics regarding problems encountered and develop management recommendations

Skills and Requirements Include:

  • Must qualify, obtain, and maintain all applicable state licenses for selling and/or servicing Auto Club Group products
  • Accurately inputting information into various fields using internal applications
  • Navigating through a PC Windows environment, including accessing information from multiple applications
  • Reading and comprehending various Customer Care service tools
  • Servicing members and internal employees according to the Customer Care service standards
  • Identifying and resolving ERS customer service issues and assisting other Customer Advocates

COMPLETE JOB DESCRIPTION

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