Job Summary
A roadside assistance company is in need of a Remote Emergency Roadside Product Specialist in Greenwood Village.
Must be able to:
- Provide support to ERS Customer Advocates
- Respond to member concerns regarding ERS related problems
- Maintain statistics regarding problems encountered and develop management recommendations
Skills and Requirements Include:
- Must qualify, obtain, and maintain all applicable state licenses for selling and/or servicing Auto Club Group products
- Accurately inputting information into various fields using internal applications
- Navigating through a PC Windows environment, including accessing information from multiple applications
- Reading and comprehending various Customer Care service tools
- Servicing members and internal employees according to the Customer Care service standards
- Identifying and resolving ERS customer service issues and assisting other Customer Advocates
