Job Summary
An employee benefits provider needs applicants for an opening for a Remote Employee Benefits Customer Success Analyst.
Core Responsibilities Include:
- Analyzing incoming service requests to identify trends
- Tracking, reporting and achieving Service Level goals
- Driving process improvement and innovation across the organization
Skills and Requirements Include:
- Bachelor’s Degree in business related area or
- 3+ years experience in the insurance or voluntary/worksite fields
- Working knowledge of voluntary administration
- Proficient in MS suite of products including Outlook and Teams
- Excellent oral/written communication skills
- Collaboration, organizational and influencing skills
