Remote Employee Benefits Customer Success Analyst

Job Summary

An employee benefits provider needs applicants for an opening for a Remote Employee Benefits Customer Success Analyst.

Core Responsibilities Include:

• Analyzing incoming service requests to identify trends
• Tracking, reporting and achieving Service Level goals
• Driving process improvement and innovation across the organization

Skills and Requirements Include:

• Bachelor’s Degree in business related area or
• 3+ years experience in the insurance or voluntary/worksite fields
• Working knowledge of voluntary administration
• Proficient in MS suite of products including Outlook and Teams
• Excellent oral/written communication skills
• Collaboration, organizational and influencing skills