Remote Employer Support Coordinator in Milwaukee

Location: Wisconsin

Compensation: To Be Discussed

Staff Reviewed: Fri, Apr 30, 2021

This job expires in: 17 days

Job Category: Healthcare

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A health savings account administration company is filling a position for a Remote Employer Support Coordinator in Milwaukee.

Candidates will be responsible for the following:

  • Providing an exceptional customer experience for our employers and partners via telephone, chat, and email
  • Answering questions on product details, company information, and any updates or issues with the employer’s account
  • Maintaining customer relationships; proactively educating employers with helpful information regarding bank processes, procedures, and products

Required Skills:

  • High School / GED
  • Minimum of 1 year of direct customer service experience with agents and employers (in-person customer facing work experience or call center experience)
  • 1 year of experience minimum servicing partners or large employers is preferred
  • Proven strong troubleshooting and decision making skills
  • Ability to handle multiple priorities with a strong attention to detai
  • Ability to effectively communicate internally and externally, in a professional manner, while setting accurate expectations for issue resolution

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