Job Summary

A health savings account administration company is filling a position for a Remote Employer Support Coordinator in Milwaukee.

Candidates will be responsible for the following:

• Providing an exceptional customer experience for our employers and partners via telephone, chat, and email
• Answering questions on product details, company information, and any updates or issues with the employer’s account
• Maintaining customer relationships; proactively educating employers with helpful information regarding bank processes, procedures, and products

Required Skills:

• High School / GED
• Minimum of 1 year of direct customer service experience with agents and employers (in-person customer facing work experience or call center experience)
• 1 year of experience minimum servicing partners or large employers is preferred
• Proven strong troubleshooting and decision making skills
• Ability to handle multiple priorities with a strong attention to detai
• Ability to effectively communicate internally and externally, in a professional manner, while setting accurate expectations for issue resolution