Remote Endpoint Management Contractor

Job Summary

A company is looking for a Contract - EPM.

Key Responsibilities

• Act as point of escalation for the Endpoint Management team
• Perform trouble resolution fixes remotely or in person, including installing and upgrading software and hardware
• Provide comprehensive on-call support for assigned operating systems and software products in the event of production malfunctions

Required Qualifications and Education

• Experience with diagnostic utilities and troubleshooting processes
• Familiarity with Microsoft security/audit requirements and controls
• Ability to assist in software patch releases and roll-outs
• Experience in capacity/performance analysis and problem resolution
• Knowledge of COTS software upgrades and system changes