Remote Engagement Services Supervisor

Job Summary

Remote Engagement Services Supervisor is a full-time position responsible for supervising a remote team of customer service representatives, ensuring exceptional service delivery and meeting client service expectations.

Key Responsibilities

• Supervise and manage a remote team of inbound and outbound customer service representatives
• Ensure the team meets client service expectations and organizational service objectives
• Facilitate staff development and performance management

Required Qualifications

• High School Diploma or GED equivalent
• Minimum of one year supervisory or lead experience in a call center
• Minimum 3 - 5 years customer service experience in a call center
• Minimum 3 years healthcare/health insurance, claims processing, or provider billing experience
• Demonstrated experience managing client advocacy cases requiring multiple interactions