Remote Enterprise AI Support Lead

Job Summary

A data solution provider is seeking a Remote Support Lead.

Candidates will be responsible for the following:

• Being responsible for overseeing and managing a team of technical support professionals
• Ensure exceptional customer support per any issues, handling escalations, and providing guidance
• Maintain accurate records of customer interactions, support tickets

Qualifications for this position include:

• Proven experience in a technical support role, with at least 2 years in a leadership or team lead capacity
• Familiarity with MongoDB and its administration, including performance optimization and troubleshootin
• Proficiency in Linux and Shell Scripting, with the ability to automate tasks and develop efficient scripts
• Experience with incident and problem management processes
• Strong hands-on experience with SQL Server, query optimization, database performance tuning, and administration