Job Summary
A software company that specializes in solutions for retailers has a current position open for a Remote Enterprise Customer Success Manager.
Individual must be able to fulfill the following responsibilities:
- Develop collaborative relationships to drive strong user adoption and excellent retention rates for company’s solutions
- Own the health and success of your customers from go-live through to renewal and expansion
- Use data insights to track client health, and forecast and mitigate risk of churn
Must meet the following requirements for consideration:
- BA/BS
- Minimum of 5 year’s experience as a Customer Success Manager at a SaaS company
- Experience having worked with demanding enterprise-size accounts
- Ability to influence product, success, support, and sales teams to get things done
- Proven ability to articulate the value proposition of a technology platform to meet client needs
- Ability to roactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy
