Job Summary
A software company that specializes in solutions for retailers is filling a position for a Enterprise Customer Success Manager.
Core Responsibilities of this position include:
- Owning the health and success of customers from go-live through to renewal and expansion
- Proactively engaging clients to demonstrate value and identify opportunities for growth and advocacy
- Using data insights to track client health and forecast and mitigate risk of churn
Skills and Requirements Include:
- BA/BS
- 5 year’s experience as a Customer Success Manager at a SaaS company
- Experience working with demanding enterprise-size accounts
- Master multitasker and can juggle multiple accounts simultaneously
- Outstanding attention to detail Influence product, success, support, and sales teams
- Able to articulate the value proposition of a technology platform
