Remote Enterprise Customer Success Manager

Job Summary

A company that provides a comprehensive, data-driven solution for sales readiness is in need of a Remote Enterprise Customer Success Manager.

Must be able to:

• Drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio
• Build relationships and ongoing communication with senior-level stakeholders
• Advise on strategic and program planning to ensure ongoing usage

Applicants must meet the following qualifications:

• 4+ years of experience in Customer Success with a SaaS based company
• Experience in managing multi-group or global accounts
• Highly analytical and experience working with data-driven dashboards and reports
• Experience forging relationships with senior-level stakeholders
• Track record of proactively identifying problems and resolving them before they escalate
• Superior communicator with excellent writing and verbal communication skills