Remote Enterprise SaaS Customer Success Manager

Job is Expired

Location: East Coast

Compensation: To Be Discussed

Staff Reviewed: Thu, Jul 29, 2021

Job Category: Account Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software developer has a current position open for a Remote Enterprise SaaS Customer Success Manager.

Individual must be able to fulfill the following responsibilities:

  • Ensure successful onboarding and adoption for the solution for your customer portfolio
  • Build relationships with our day-to-day contacts, champions, and executives in your portfolio
  • Serve as the internal customer advocate and voice of the customer

Qualifications for this position include:

  • 5+ years of management consulting, customer success, or strategic technology sales
  • Experience owning multiple work streams and a portfolio of 10 + Enterprise customers
  • Ability to solve complex software issues and communicate effectively with our customers
  • Comfortable with data analysis
  • Experience helping organizations navigate change management
  • Experience building process, systems, tools to help teams scale

COMPLETE JOB DESCRIPTION

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