Job Summary
A software company has an open position for a Remote Enterprise Software Customer Care Representative.
Core Responsibilities Include:
- Addressing customers' questions or concerns via phone or web-based ticketing system
- Recreating issues and document appropriate software change requests to remediate defects
- Working collaboratively across multiple teams to get to the bottom of customer-reported issues
Position Requirements Include:
- Basic understanding of SQL databases and XML-based web services
- Functional proficiency in Microsoft Office suite
- Proven ability to handle defined periods of stress with professional poise
- Ability to interact in a positive manner with internal and external contacts
- Strong customer service acumen that has been demonstrated in an IT solutions environment
- Strong analytical skills with a talent for problem-solving and attention to detail
