Job Summary
A software company needs applicants for an opening for a Remote Enterprise Software Customer Success Manager.
Individual must be able to fulfill the following responsibilities:
- Ensure customers realize value at speed and throughout the customer lifecycle by optimizing all aspects of the product
- Build relationships with key customer champions
- Drive success and retention across customers through trusted advisor guidance
Qualifications for this position include:
- Team-bonding activities and company-wide events
- Customer-oriented and great at building client relationships at all levels
- Minimum 5-7 years' experience in a B2B SaaS customer success role required
- Ability to perform technical configuration requests
- Prior consulting experience and/or progressive experience in strategy and process improvement
- Strong analytical skills, coupled with the ability to think creatively
