Remote Enterprise Support Customer Support Advocate

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Jan 14, 2022

This job expires in: 16 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A software development company specializing in collaboration solutions has an open position for a Remote Enterprise Support Customer Support Advocate.

Core Responsibilities Include:

  • Identifying customer needs and quickly develop solutions to answer customer questions
  • Troubleshooting technical issues related to and integrated enterprise systems
  • Educating customers on products and programs to enable best business practices

Qualifications for this position include:

  • Strong written, verbal communication, and presentation skills
  • Experience working with enterprise technology (e.g. Salesforce, Confluence, Gsuite, Jira, Zendesk)
  • Demonstrated resilience, creativity, and analytical thinking in problem solving
  • A teaching and learning mindset

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