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Remote Enterprise Support Customer Support Advocate

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Jan 14, 2022
Job Category: Customer Service
Employer Type: Employer
Career Level: Experienced

Job Summary

A software development company specializing in collaboration solutions has an open position for a Remote Enterprise Support Customer Support Advocate.

Core Responsibilities Include:

  • Identifying customer needs and quickly develop solutions to answer customer questions
  • Troubleshooting technical issues related to and integrated enterprise systems
  • Educating customers on products and programs to enable best business practices

Qualifications for this position include:

  • Strong written, verbal communication, and presentation skills
  • Experience working with enterprise technology (e.g. Salesforce, Confluence, Gsuite, Jira, Zendesk)
  • Demonstrated resilience, creativity, and analytical thinking in problem solving
  • A teaching and learning mindset

COMPLETE JOB DESCRIPTION

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