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Remote Enterprise Support Manager

Job is Expired
Location: Pacific Time, Mountain Time
Compensation: To Be Discussed
Staff Reviewed: Sun, Feb 07, 2021
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced

Job Summary

A software company is seeking a Remote Enterprise Support Manager.

Candidates will be responsible for the following:

  • Managing and leading the regional Enterprise Support Engineers team
  • Managing business and technical escalations, together with other departments and regions, through to resolution
  • Defining, and measuring team KPI's

Applicants must meet the following qualifications:

  • Experience in handling technical escalations
  • Customer centric, leader by heart with heightened sense of empathy
  • 3+ years' experience in enterprise level Technical Support or a similar technical team of 8+ Engineers
  • Proven technical skills
  • Strong knowledge of Windows OS
  • Resiliency to stressful situations, ability to stay calm and maintain effective decision-making ability under pressure

COMPLETE JOB DESCRIPTION

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