Remote Enterprise Support Manager

Location: Pacific Time, Mountain Time

Compensation: To Be Discussed

Staff Reviewed: Sun, Feb 07, 2021

This job expires in: 12 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A software company is seeking a Remote Enterprise Support Manager.

Candidates will be responsible for the following:

  • Managing and leading the regional Enterprise Support Engineers team
  • Managing business and technical escalations, together with other departments and regions, through to resolution
  • Defining, and measuring team KPI's

Applicants must meet the following qualifications:

  • Experience in handling technical escalations
  • Customer centric, leader by heart with heightened sense of empathy
  • 3+ years' experience in enterprise level Technical Support or a similar technical team of 8+ Engineers
  • Proven technical skills
  • Strong knowledge of Windows OS
  • Resiliency to stressful situations, ability to stay calm and maintain effective decision-making ability under pressure

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