Job Summary
A technology company is in need of a Remote Enterprise Technical Support Senior Analyst.
Individual must be able to fulfill the following responsibilities:
- Taking ownership of technical issues
- Participating in afterhours/on-call rotation.
- Assisting our customers in the resolution of their technical issues
Applicants must meet the following qualifications:
- Computer Science Graduate degree or Graduate Degree with IT Software Proficiency
- 2 yrs of relevant experience working in a technical support department for a medium to large software company
- Prior Technical Support experience or experience supporting internal system users
- Familiarity with troubleshooting tools/techniques
- Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP, WMI, ASP, DCOM)
