Job Summary
A behavioral and mental health company has an open position for a Remote Enterprise Tools Manager.
Individual must be able to fulfill the following responsibilities:
- Ensure that Path is compliant with regulatory requirements
- Create and maintain documentation on tools, processes, and best practices for the contact
- Support the enterprise tools service management team with tier 2 escalations for technical support
Applicants must meet the following qualifications:
- Experience with regulatory compliance in a contact center environment
- Experience managing and iterating the use case for sales or customer facing technologies
- Experience with administration and support of a contact center
- Strong analytical skills and proficiency in Google Sheets
- Experience working cross functionally with sales and marketing team processes
- Experience troubleshooting operational issues, planning process changes, and fixing root causes for technical business problems
